Privacy Policy

Who Controls Your Data

Temple Nile Casino is the data controller for all personal information collected through this platform. This Privacy Policy explains how we gather, use, store, and protect your data. By using our services, you consent to the practices described here. If you do not agree with our data handling practices, please do not use the site.

Information We Collect

We collect different types of information depending on how you interact with our platform. When you register an account, we collect your name, email address, date of birth, and contact information. If you make a deposit or participate in gaming, we collect payment information, transaction history, and account activity records. We also automatically collect technical data such as your IP address, browser type, pages visited, and time spent on the site through server logs and analytics tools.

How We Use Your Information

Your data is used to provide and improve our services, process transactions, verify your identity, comply with legal obligations, and enhance security. We analyse usage patterns to optimise the platform and user experience. We may also use your information to send you notifications about account activity, updates to our policies, or information about responsible gambling resources. Marketing communications are only sent where you have provided consent or where permitted by law.

Legal Basis for Processing

We process your information based on the necessity to perform our services to you, your explicit consent, legal compliance requirements, and our legitimate business interests in operating a secure and compliant platform. Where required by local data protection laws, we obtain your consent before processing certain categories of data.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, remember your preferences, and analyse site usage. Cookies are small files stored on your device. You can control cookie settings through your browser, though disabling cookies may limit some site functionality. We use both session cookies (temporary) and persistent cookies (longer-lasting) to track user behaviour and improve our platform.

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your account and a reasonable period thereafter to address any outstanding matters. Transaction records are kept in accordance with financial and anti-money-laundering regulations, which typically require retention for several years. You may request deletion of your data where not legally required to retain it.

Third Parties and Data Sharing

We may share your information with service providers who assist us in operating the platform, processing payments, and conducting analytics. These processors are bound by strict confidentiality agreements. We do not sell your personal data to unrelated third parties. Sharing may occur if required by law, court order, or in the event of a merger or acquisition of our business.

International Data Transfers

If you access our platform from outside the jurisdiction where our servers are located, your information may be transferred across borders. Where such transfers occur, we implement appropriate safeguards such as standard contractual clauses or other mechanisms recognised under data protection law to ensure your data is protected to the same standard.

Your Rights

Depending on your location and applicable law, you may have the right to access your personal data, request correction of inaccurate information, ask for deletion of your data (subject to legal obligations), restrict processing, object to certain uses, or receive a copy of your data in a portable format. To exercise these rights, contact us using the channels provided on this site. We will respond to your request within the timeframe required by applicable law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date will be updated at the top of this policy. Your continued use of the platform following publication of updates indicates your acceptance of the revised policy.

Contact for Privacy Matters

If you have questions about our privacy practices, wish to exercise your rights, or have a privacy concern, please reach out using the contact information and form available on our Contact Us page. We are committed to addressing all inquiries promptly and fairly.